I bought a camera at FNAC yesterday for 79 euros; today, I took it back, to return it and buy a costlier one. I was willing to go up to 179 euros.
First reaction: Collapse. “Why do you want to return it. There is just three of us in this department. I will have to check everything.”
“But I am willing to spend 100 euros more! Isn’t checking worth that?”
With greatest reluctance, the clerk agreed to see what he can do.
Second reaction: “Where is the box?”
“I threw it away.”
“Sorry, can’t accept.”
“Look, can’t you get another box?”
“You mean you’ll walk away from earning 100 euros more because of a cardboard box (that the camera company, Kodak, makes in hundreds of thousands).”
“Sorry, but… You can speak to my boss.”
He looks for another box, shows me the rule, and nothing happens.
What can I say? I just hope this ‘can’t do’ attitude isn’t typical; I fear though that it is.